Working time reduced to less than 30 minutes from 1 hour

Kawata Gallery

Located in Kobe, Hyogo Prefecture, Kawata Gallery has been introducing captivating artworks to the world since it was founded in 1963. In recent years, the gallery has focused on promoting young artists and exhibiting their works at domestic and international art fairs. To enhance operational efficiency, Kawata Gallery adopted ArtXCloud, cutting down the time it took to complete tasks by more than 50%. We interviewed Mr. Asao, Gallery staff, to learn more about their experience using ArtXCloud and the specific benefits it has delivered.

Delivering Timeless Artworks to Customers

Could you tell us what makes Kawata Gallery unique?

Our gallery handles both primary and secondary market artworks, with much of our business conducted through the art departments of department stores. Lately, we’ve focused on supporting emerging artists, discovering exceptional talent from diverse backgrounds. Their works are featured in department store exhibitions, art fairs, and our own gallery.

You also represent many unique artists who are not found elsewhere, correct?

Yes, we aim to find artists whose works will be cherished for years to come, fulfilling our customers' desire for quality art.

What is your gallery’s priority?

We aim to offer our customers timeless masterpieces that they will treasure for generations. When purchasing artworks, we visit the artists' studios to carefully examine each piece. Understanding and effectively conveying the unique value of each artwork is at the heart of what we do.

How many people work at your gallery?

We have a team of five. Besides me, there are three full-time employees and one part-time employee.

Comprehensive Support Through Japan's Only Gallery-Specific Cloud Management System

What challenges did you face before adopting ArtXCloud?

Since we have a small staff, we were always looking for ways to work more efficiently. Tasks like creating lists were particularly time-consuming, so we needed a streamlined solution.

Why did you choose ArtXCloud?

Two key reasons: it's developed by a Japanese company, and the quality of its support. ArtXCloud is the only gallery-specific cloud management system developed in Japan. The customer support provides thorough guidance that addresses all our concerns.

How do you currently use ArtXCloud?

We primarily use it for creating artwork lists, catalogs, and certificates. Since we handle primary market work and have an increasing number of overseas clients, the demand for certificates is growing. In the future, we plan to expand its use for customer management and inventory control.

Streamlined Workflows: Artwork Lists in Under 30 Minutes

Has ArtXCloud helped you overcome your challenges?

Absolutely. Tasks that used to take an hour can now be completed in less than 30 minutes. Previously, we used multiple tools like Word and Excel for different tasks, which sometimes caused inconsistencies. With ArtXCloud, everything is standardized, improving both efficiency and the quality of our work.

How are you using the extra time you've gained?

We’ve redirected our efforts to building our social media presence, which has significantly increased our reach. Automating routine tasks lets us focus on core activities like marketing and outreach.

Has social media helped grow your customer base?

Definitely. We’ve seen more visitors at our exhibitions who discovered us through social media. We've even had overseas customers purchase artworks after seeing them on our social media channels. As a result, we've been putting more effort into our social media.

How has ArtXCloud helped with your social media efforts? When we receive inquiries through social media, we can quickly provide artwork lists or other information. This efficient response helps build trust with our clients.

Recommended for Smaller Teams: Simplify Your Gallery Management

What would you like to see in future updates to ArtXCloud? It would be great if there was a feature that allows for easy artwork registration with minimal input. This would make it more accessible to users who are not tech-savvy.

Who would you recommend ArtXCloud to?

I highly recommend ArtXCloud to small galleries like ours. Even if you’re hesitant about adopting new systems or aren’t very tech-savvy, starting with just a few features can make a huge difference in streamlining operations.