The key feature that convinced us was ArtXCloud’s cross-device compatibility.

Shikisaisha

Shikisaisha, a gallery in Tokyo's Chuo ward, has been showcasing unique artworks since its founding in 1996. The gallery has grown alongside its artists, hosting regular solo and group exhibitions. Owners Nobuyuki and Satoko Ishii shared how ArtXCloud has streamlined their operations, reducing tasks that once took an hour to just ten minutes. We sat down with them to learn more about their experience using ArtXCloud and the advantages it has brought to the gallery.

Creating Exciting Spaces with a Unique Touch

Let's start by discussing the unique characteristics of Shikisaisha.

Our gallery primarily showcases works by emerging and mid-career artists, many in their 20s. What we value most is the uniqueness of each artist. We aim to exhibit works that are so distinctive that viewers can instantly recognize the artist's style.

What does the gallery prioritize?

We strive to instill a sense of excitement and anticipation in our visitors. "From exhibition design to artist selection, every aspect of our work aims to inspire excitement and deliver a memorable experience for our audience.

The Deciding Factor: Cross-Device Compatibility

Before adopting ArtXCloud, what challenges did you face?

We used to manage our artwork database with FileMaker. While it offered options for customization, the system was complex and required specialized knowledge.

What was the deciding factor in choosing ArtXCloud? 

The ability to access and update data from any device was a game-changer. The platform’s intuitive design and ease of navigation were also very appealing.

How frequently do you use ArtXCloud? 

We use it daily for various tasks, such as creating lists and catalogs, issuing invoices, and updating exhibition lists.

Comprehensive Customer Management

What specific aspects of ArtXCloud do you find particularly convenient? 

One feature I particularly value is how ArtXCloud centralizes customer information, making it easy to access key data. For example, I can instantly retrieve a list of artworks purchased by a specific customer without navigating between multiple screens. This kind of centralized data is invaluable for an effective sales strategy.

How much has ArtXCloud improved your efficiency? 

When a customer requests an artwork list, I can now complete the entire task—from creating the list to downloading and sending it to the client—by using ArtXCloud. What used to take an hour can now be completed in just ten minutes.

Are there any other benefits you've experienced from using ArtXCloud?

The ability to access the system remotely via smartphones and tablets has greatly improved my work-life balance. For instance, I can now complete tasks during my hour-long commute.

This means you have more time for work. 

Exactly. Sometimes we hold exhibitions outside of our main gallery space. Being able to respond to customer inquiries remotely has saved time on travel.

Attracting New Customers and Providing Reassurance Through Personalized Support

Has your response time to customer inquiries improved?

We're able to respond more quickly, reducing wait times. By addressing customer inquiries promptly, we can sustain their interest and quickly move on to the next steps, such as scheduling follow-up appointments. We believe that using ArtXCloud has led to an increase in new customers.

Has ArtXCloud had any impact on your approach to work?

I feel a significant reduction in mental stress. This might be because the online system eliminates downtime, allowing me to start tasks immediately and avoid unnecessary delays. Starting tasks immediately helps avoid the buildup of work, reducing the risk of procrastination.

Have you encountered any difficulties while using ArtXCloud?

While there have been instances where I wasn't sure how to use a specific feature, the support team has always been quick to assist me via phone or email. The personalized support, often through video calls, has been reassuring and fostered a sense of collaborative growth.

Ideal for Both Galleries and Collectors

What would you like to see in future updates to ArtXCloud? 

I would love to see improvements in the mobile experience, such as easier navigation and clearer captions.

Who would you recommend ArtXCloud to? 

I’d recommend ArtXCloud not only to other galleries but also to collectors. Many clients have expressed concerns about managing their collections, such as tracking the locations of purchased works and verifying their details.

Finally, what are your future plans for the gallery? 

Our goal is to support the growth of our artists through development and promotional activities. Since 2021, for instance, we've been running a project called TOKYO CONTEMPORARY KYOBASHI to showcase contemporary art. We will continue to broaden the reach of art and create opportunities for a wider audience to experience these works.