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YUKIKOMIZUTANI

YUKIKOMIZUTANI, a gallery located in Tennozu, chose ArtXCloud—a comprehensive system for managing artworks, customers, and online stores. We interviewed gallery owner Ms. Mizutani and gallerist Mr. Fukuda about their reasons for adopting ArtXCloud and its impact on the gallery’s operations.

Seamless Integration of Online Store with On-site Data

What led you to adopt ArtXCloud?

Our previous system was slow and lacked remote accessibility. With ArtXCloud, we can access everything through the web, anywhere. Being able to upload registered artworks directly to the online store is another major advantage.

When you say “anywhere”, do you mean you access it from overseas?

Yes. ArtXCloud’s web-based service allows us to view and manage our artwork data while overseas.

What made you decide to switch to ArtXCloud?

The deciding factor was that I will eventually be able to create an online store simply by using pre-existing data, without having to re-enter data. While the ArtX online store is still under development, its potential is enormous. Currently we use MakeShop as our webshop, but the platform only manages digital customers, so the management of online customers and in-store customers is separate. ArtXCloud offers a unified system, allowing us to track top clients seamlessly through its ranking feature—a huge advantage.

Efficient Customer Management and Direct Mail

How are you currently using ArtXCloud?

We primarily use it to record artwork details and manage client data. It’s particularly useful for printing address labels when sending physical mail. In the future, I would also like to use it to generate pricelists with images for exhibitions.

How long have you been using ArtXCloud and how often do you use it?

We’ve been using ArtXCloud for about a year. We’ve also started to register artworks for the upcoming online store feature, and usually do the registration process once every month or two months.

How many people are using ArtXCloud?

4-5 gallery staff members are using it.

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Clear Customer Purchase History at a Glance

What do you like about ArtXCloud?

The CSV import/export capabilities are very efficient, saving time and effort. The tagging system for organizing clients is also user-friendly, and we appreciate that the purchase histories for each customer is easy to view.

Any areas for improvement?

I think we need to fine-tune the workflow details when registering artworks. When registering artworks, there is currently a need to also register them again under new “transactions”, and this can feel cumbersome for it takes double the effort. Simplifying this step would be good. Additionally, I’ve noticed occasional server lags in the afternoon, which prevents data registration during those times.

Dramatic Time Savings: Tasks Completed in a Single Click

What has been the effect of introducing ArtXCloud?

Tasks that used to take 10-30 minutes can now be done with a single click! Artwork lists and catalogs with images can be created and printed in bulk. Previously, I had to manually paste images into Microsoft Access—a labor-intensive process. ArtXCloud automates these steps, allowing data to be formatted with the push of a button. Moreover, the ability to access the platform while traveling abroad has been transformative.

Anticipating the ArtXCloud System Completion

What do you expect from ArtXCloud in the future?

When navigating the system, I’d love to have the option to return to the previous task rather than being taken back to the list view. Additionally, enabling alphabetical sorting for the contact list would be helpful. I’d also like the ability to prioritize frequently used tags in the drop-down menu, placing them at the top for quicker access. I’m excited to fully utilize the ArtX online store once it’s ready!

If you want to introduce ArtXCloud to someone, who would you recommend it to?

Its simplicity and user-friendly design make ArtXCloud ideal for artists looking to manage their archives independently. It provides tools to track purchases and manage both collectors and artworks effectively.